Help
How can we help?
Everyone
Signing in and your account
- How do I sign in or make an account?
- Why is Gatherly asking for my phone number?
- My code didn’t arrive
- Can I sign in with my email instead?
- Why is my name wrong?
Guests and hosts
Contacting a host
- I have a question for the host of an event
- My refund for a cancelled event hasn’t arrived
- A guest wrote to me. How do I reply?
Hosts
Refunds, payouts and disputes
- How do I refund a guest, and how much do they get back?
- Can I change my ticket price after people have bought?
- I lowered my price. Can I refund earlier buyers the difference?
- When do I get paid for my event?
- Why am I being asked to confirm my event took place?
- I confirmed my event. Where has my payout got to?
- Why won’t a refund go through after I’ve been paid?
- Can I still cancel an event after I’ve been paid for it?
- A buyer disputed their payment. What happens now?
Hosts
Hosting your event
- Why won’t my event publish?
- How do I make an event invite-only?
- Do I need tickets, or just RSVPs?
- Can I ask guests questions when they RSVP?
- A guest says they never got their ticket
- How do I run the same event again?
- Can I hide how many people are going?
- Who pays the card fee, me or the buyer?
- How do I keep my address private until people RSVP?
Everyone
Texts, email and your number
- My sign-in code didn’t arrive
- How do I change my number?
- My number is on another account
- My number was moved off my account and I didn’t do it
- How do I add or confirm an email?
- Which emails will I get?
Still stuck? Email us
If none of these answer your question, write to hello@gatherly.events and a person will get back to you. Tell us which event it's about, and the email address you used to buy or RSVP, so we can find it.
See also our Terms of Service and Privacy Policy.