Contacting a host
Hosts and guests can email each other about an event without either of them handing over an address first. You write the message, we send it on, and the reply comes back to you directly.
Where the button is
Open your ticket — the link in your confirmation email, or from My tickets — and scroll to Contact host under the QR code. It's there whether the ticket is live, already scanned, or refunded.
If a host cancelled the event, the same button is on the event's page instead, under the cancellation notice. That's the one to use if a refund hasn't arrived.
The form fills in your name and email when you're signed in with the account that bought the ticket. If you're not — you're signed out, or a friend forwarded you one of their spares — it starts empty and you type your own details, which is the right way round: the reply should reach you, not whoever paid.
Apart from a cancelled event, there's no way to message a host about an event you haven't got a ticket for. If tickets are sold out or sales are paused, the event page is all there is for now — check back, or look for a link the host put on their own profile.
What to put in it
Anything you'd email them about: a refund, a name on a ticket, whether the venue has step-free access, what time doors actually open. Say which it is in the first line — hosts read these on a phone, usually while doing something else.
What the host sees
Your name, your email address, and your message. If you're signed in, or you wrote from a ticket bought with the address you typed, we tell them the address checks out. If it doesn't match either, we tell them that too, so nobody is asked to trust an address we haven't verified.
How the reply reaches you
We put your email address as the reply-to, so the host hits reply in their own mail app and it goes to your inbox, not back through Gatherly. You won't see a reply on this site, so use an address you actually read. Give a host a day or two before chasing: they're running an event, not a support desk.
We never show you the host's address, and they only get yours because you wrote to them first.
What happens to your message
Gatherly doesn't store it. We hand it to the email provider that sends all our mail, and that provider keeps a record of what it sends, the way every email service does — so treat it like an email, not a disappearing message. Don't put card numbers or anything you wouldn't email in it.
How often you can write
3 messages a day to any one event, and 10 a day in total. If you hit the limit, the form says so and nothing is sent.
Who can write to you
People holding a ticket to one of your events, and — if you cancel an event — anyone who opens its page, because someone owed a refund may no longer have a working ticket link. Nobody else. A stranger browsing your event page has no way to message you.
What you get
An email from Gatherly with the guest's name, their email address and what they wrote, plus a line saying whether the address is one we could check — it came from their signed-in account or matches the ticket they wrote from — or one they simply typed. Treat an unverified one the way you'd treat any email from a stranger.
Messages about an event go to the primary host only. Co-hosts aren't copied.
Replying
Hit reply. The message is set up so your answer goes straight to the guest from your own mailbox — Gatherly isn't in the thread and never sees what you send. That also means the guest will have your email address once you reply, so reply from an address you're happy for them to have.
You don't have to reply. Nothing on Gatherly marks a message as unanswered, and nobody is told whether you read it.
What protects your inbox
One person can send you 3 messages a day about one event, and 10 a day across all of Gatherly. Any single event can produce at most 40 messages a day, however many people are writing. Past those, the form refuses and nothing reaches you.
Getting messages you shouldn't be? Email hello@gatherly.events and we'll look at it.
See also Refunds, payouts and disputes and our Terms of Service.